Check the EDL Using the Interactive Voice Response System (IVR)

First-time Users Instructions

Note: USER IDs and PINs must not be shared among staff. Each individual must have his or her own unique USER ID and PIN

A Touch Tone Phone is Required to Use the EDL-IVR System

To Establish a Connection to the EDL IVR System

  1. Dial (573) 522-6510 to start the EDL IVR System
    1. At any time during the call, you may press *9 to be transferred to the EDL Unit.
  2. Press 1
  3. Always Press 3 to verify 5 or less applicants at one sitting
    1. Options 1 and 2 will take you out of the IVR to the EDL voice mail.

To Gain Access to the Secure System

  1. Enter the nine digits of your Social Security Number (SSN)
    1. Press 1 if the SSN is correct;
    2. If an invalid SSN is entered, two (2) additional opportunities will be offered to enter the correct SSN before the system disconnects the caller.
  2. Enter the eight digits of your Personal Identification Number (PIN)
    1. Your PIN consists of the # sign + the last 4 of your SSN + three # signs, i.e., #1234###)
    2. You will be told the PIN is expired and to enter a New PIN.
  3. Press 1 to enter a New PIN.
  4. Enter the 8 digits of your New PIN
    1. The New PIN must be the # sign and 7 numbers, i.e., #1234567.
    2. Re-enter the New PIN which is the # sign and 7 numbers, i.e.., #1234567 for verification of the first number.

To Verify an Applicant’s Status on the EDL

  1. Enter the Applicant’s Social Security Number (SSN)
    1. If the SSN is correct Press 1, if incorrect press 2.
  2. A Confirmation Number will be given for each SSN checked, please write down the confirmation number as proof of your call
    1. Press 1 to hear the confirmation number again.
    2. Press 2 to verify additional applicants.

If you experience any difficulty using the EDL-IVR system, contact us.

Check EDL by web site.