November 4, 2013 WIC Update

SUBJECT 1: Poster - WIC Required Proofs for Certification and/or Annual Recertification Appointments
SUBJECT 2: Order New Fit WIC Missouri Posters
SUBJECT 3: 2013 Annual Needs Assessment Survey - Translated Resource Items
SUBJECT 4: 2014 WIC Conference Program Planning Committee
SUBJECT 5: WIC Help Desk Staff Meeting


  1. Poster-WIC Required Proofs for Certification and/or Annual Recertification Appointments: As announced through the WIC Update - September 9, 2013, the State WIC Office plans to mail the announcement poster - “WIC Required Proofs for Certification and/or Annual Recertification Appointments” to all local WIC providers by November 27, 2013. The poster is:

    • Bilingual (Front English & Back Spanish)
    • 8.5” x 11”
    • Laminated

    Also, it is being translated into different languages and will be available through the WIC website by the end of December 2013. If you have any questions about your shipment of the posters, please feel to contact Takako Tagami at Takako.Tagami@health.mo.gov.

    This poster will serve to notify participants that “pending proofs will no longer be accepted, and will also assist the LWPS in clarifying what will be required during the certification when we implement one year certifications. More information will be sent to the LWPs regarding the one year certification implementation. Contact your TA team with questions about pending proofs and when proofs are required. (ONE ATTACHMENT)

  2. Order New Fit WIC Missouri Posters: Laminated copies of four new Fit WIC Missouri resources are now available to order. A message with the link to the poster order survey was emailed to all local WIC coordinators on Thursday, October 31, 2013. To review the posters, please click here and scroll down toward the bottom of the page. All four posters are 8 ½" x 11". If you have any questions and/or suggestions, please feel free to contact Takako Tagami at Takako.Tagami@health.mo.gov.

  3. 2013 Annual Needs Assessment Survey - Translated Resource Items: The State WIC office has provided resource items in up to 16 different languages available for downloading from the DHSS website. We would like to know if your agency has utilized these resource items this year. Local WIC coordinators will receive an e-mail message with a link to the survey on November 4, 2013. Please complete the survey by November 30, 2013. The information obtained through this survey will be used for planning purposes. Therefore, each agency must complete the survey. If you have any questions/suggestions, please feel free to contact Takako Tagami at Takako.Tagami@health.mo.gov.

  4. 2014 WIC Conference Program Planning Committee: The 2014 WIC Conference is tentatively set for October 20 - 21, 2014. Final dates have not been confirmed at this time. The Conference will be held in Columbia this year as the Jefferson City hotel became too small to accommodate our group. In December 2013, we will begin planning the conference agenda and speakers. If you are interested in being on the Conference Program Planning Committee, please contact Phyllis Fuller at Phyllis.Fuller@health.mo.gov by November 30, 2013. With input from both local and state agencies, we are again assured of having a great conference.

  5. WIC Help Desk Staff Meeting: There will be no WIC Help Desk coverage on Friday, November 15, 2013, from 8:30 am to 10:30 am. Although staff will not be available during these hours, feel free to leave a message and all calls will be returned as soon as possible. The purpose of these meetings is to review processes and procedures in order to provide the highest quality customer service to local agencies.

    In our ongoing efforts to better our customer service please remember to complete the WIC Help Desk Customer Service Survey regarding your experience after contacting the WIC Help Desk. The survey can be located here and should take approximately 3 minutes to complete. Your assistance is greatly appreciated!

    If you have questions, please contact Melissa Seaver at 800-554-2544 or Melissa.Seaver@health.mo.gov.

Attachments:
Missouri WIC Pending Proof Change Notification Poster