March 11, 2013 WIC Update
SUBJECT 1: REMINDER: WIC Help Desk Meeting
SUBJECT 2: Over Issuance of Benefits - Important Please Read
SUBJECT 3: Cost Containment
JOB OPPORTUNITY: Health Education Supervisor - St. Louis County Dept. of Health
REMINDER: WIC Help Desk Meeting: This is a reminder that there will be no WIC Help Desk coverage on Friday, March 22, 2013, from 8:30 am to 10:30 am. Although staff will not be available during these hours, feel free to leave a message and all calls will be returned as soon as possible. The purpose of these meetings is to review processes and procedures in order to provide the highest quality customer service to local agencies and WIC participants.
In our ongoing efforts to better our customer service, please remember to complete the WIC Help Desk Customer Service Survey regarding your experience after contacting the WIC Help Desk. The survey is located here and should take approximately 3 minutes to complete. Your assistance is greatly appreciated! If you have questions, please contact Melissa Seaver at 800-554-2544 or Melissa.Seaver@health.mo.gov.
Over Issuance of Benefits - Important Please Read: There is the possibility of benefits being over-issued to participants due to a defect in MOWINS that has to do with the month of February having only 28 days. This issue has been entered in JIRA, our issue tracking software, and a fix for this is being worked on. In the meantime, please review the attached document for directions on how to handle this issue.If you have any questions regarding this issue, please contact the WIC Help Desk at 800-554-2544 or WICHelpDesk@health.mo.gov. (ONE ATTACHMENT)
As always, the best way to avoid over-issuance from occurring is to Print Preview all checks before printing them, and review the checks again after they have been printed to minimize any over-issuance checks “going out the door”.
- Cost Containment: Sequestration, a process of automatic funding cuts, went into effect March 2013. Knowing that WIC is one of the programs included in Sequestration, the State WIC Office began looking at ways to contain costs well in advance and asked the LWPs to also send us suggestions. We appreciate the ideas that were submitted and thoughtfully considered all of them. The most frequently suggested cost containment ideas are included in this WIC Update. Because of both food and administration funding savings that we have implemented, we do not foresee a need to alter the 2013 food package or cut 2013 funding for the LWPs. Although we cannot say at this point what the funding situation will look like in 2014, we will continue to try to protect funding that would negatively impact WIC participants and local WIC clinics. (ONE ATTACHMENT)
JOB OPPORTUNITY: Health Education Superviso - -St. Louis County Department of Health: St. Louis County Department of Health has two openings for the WIC Health Education Supervisor position to work in the WIC Program. These are full time, grant funded Registered Dietitian positions working at St. Louis County DOH Health Centers and WIC offices located in north St. Louis County. The Health Education Supervisor position requires 2 years experience working as a Registered Dietitian, preferably in WIC. For additional information, or to apply online go to www.stlouisco.com/personnel/jobsearch and/or contact Lynn Sojka at 314-615-0470.