Missouri WIC Information Network System (MOWINS)

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Helpful Phone Numbers and Email Addresses

Customer Service Survey

Help us improve our services. Click here to complete the customer service survey regarding your experience contacting the WIC Help Desk. Thank you.

MOWINS Trainings

MOWINS Hot Topics

MOWINS Hot Topics is a live webinar and conference call with WIC Help Desk staff regarding a specific issue or process in MOWINS that can be improved with additional clarification and guidance.  MOWINS Hot Topics sessions are open to all LWP staff, but space is limited, and registration is required.  Please be aware that multiple staff members in an agency can participate, but should complete only one registration and participate using only one phone line.  Once a registration is completed a confirmation will be sent within 48 business hours providing additional details.  Please note a computer with a network connection is necessary to participate.  Below are the dates and topics for the upcoming MOWINS Hot Topic sessions and the link to register can be accessed here.

We would like to hear from you! Please click here to submit topics for future MOWINS Hot Topic sessions.

Previous Topics Covered:

expand March 2014 - MOWINS Calendar/Scheduler collapse March 2014 - MOWINS Calendar/Scheduler
For confidentiality purposes we have password protected the recording. Please contact the WIC Help Desk by clicking here to receive the password
Recording of MOWINS Calendar/Scheduler Session (1:40 Hr)
Questions and Answers to MOWINS Calendar/Scheduler
Calendar Build Presentation
Agency Participant Folder Resource

expand February 2014 - Add/Replace Guidance collapse February 2014 - Add/Replace Guidance
Due to technical difficulties we are unable to post the recording of the Live webinar at this time. We apologize for the inconvenience.
Add-Replace Guidance Presentation
Questions and Answers to Add-Replace

expand January 2014 - Crystal Reports & Release 2.19 collapse January 2014 - Crystal Reports & Release 2.19
Recording of Release 2.19 Q&A Session
Release 2.19 Presentation
Questions and Answers to Release 2.19 and Crystal Reports
How to Complete the ASAP for WIC Reports
Crystal Reports Instructions

expand December 2013 - Direct Shipments & Extra Formula Documentation collapse December 2013 - Direct Shipments & Extra Formula Documentation
Introduction to Direct Shipments
Questions and Answers to Direct Shipments

Help Desk Staff Meetings

There will be no Help Desk Coverage during these meetings. See WIC Updates for more details.

      • April 25, 2014 - 8 am - 10:30 am
      • May 16, 2014 - 8 am - 10:30 am
      • June 20, 2014 - 8 am - 10:30 am


There is no maintenance scheduled for MOWINS at this time.

Release Information, Tips/Tricks and Defects

expand Release 2.19 - January 6, 2014 collapse Release 2.19 - January 6, 2014
2.19 Webinar Presentation
2.19 Questions and Answers

expand Release 2.18 - July 22, 2013 collapse Release 2.18 - July 22, 2013
Truman - M2M Explanation
Douglas County - Month-to-Month Flyer
Miller County M2M Participant Education
Truman - Just a Reminder Appt Date
DS Scenario #1
DS Scenario #2

Reports and Enhancements

Useful Links

To expand listings, click the + sign

expand Manuals/Guides collapse Manuals/Guides
WIC Operations Manual (WOM)
Mom and Baby Dyad/Food and Formula Reference Guide (FFRG)
Food and Formula Reference Guide (FFRG) Guidelines
Risk Factor Detail Guide

expand Equipment collapse Equipment
Check and Cartridge Re-Order Form
Order Photoconductors for WIC printers (Scroll down to #5)
WIC Printer Troubleshooting Manual (ST9512)
Signature Pad Troubleshooting Revised
How to Recalibrate a Signature Pad
How to change contrast on Signature Pad

expand Forms collapse Forms
WIC-38 Updated

expand Miscellaneous collapse Miscellaneous
Procedures for Correcting MOWINS Data Updated
Procedures for Correcting MOWINS Data: MisMatched Data New
Do NOT enter zeros in the PMI field. If participant does not have a DCN number, please assign one.
Calculating Adjusted Age in MOWINS
How to Handle Duplicate Participants
How to Create a Print Screen
Agency Number Reference Sheet
Technical Assistance (TA) Staff Map