Frequently Asked Questions

When will I find out if I am qualified or not to take the exams?
Where do I find the study materials for the exams?
Where do I go to take the exams?
How can I obtain more information about exams?
How do I update my mailing address, phone numbers or email with the board office?
Who needs to be informed when I accept or resign from an administrator position?
How will I be notified by your office regarding my application status?
How can I obtain a duplicate license?
How do I register to take the exams?
What do I need to do if my last name changed due to a divorce or marriage?
If I am not found qualified by the board will I receive a refund of my application fee?
I have not received notification regarding renewal of my license, what do I need to do?
What are the fees to the different applications?
What is the timeline for any process or transaction that requires a fee?

When will I find out if I am qualified or not to take the exams?
You will be notified by email with the board's decision within 7-10 days from the board meeting. You may email the board office to check on your status at bnha@health.mo.gov.

Where do I find the study materials for the exams?
You will receive the exams' study materials with your qualification letter. However, you may obtain the appropriate licensure level study information by visiting the Statutes, Regulations and Resources page.

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Where do I go to take the exams?
The state and NAB exams are computer-based exams and administered on a computer at a Prometric Technology Center. Please refer to the appropriate handbook located on the Statutes, Regulations and Resources page.

How can I obtain more information about exams?
If you were found qualified, you received information about the exams along with a link to the appropriate licensure examination handbook offered by NAB. The handbook provides exam procedures, fees, the process, and timeline. Please refer to the appropriate handbook located on the Statutes, Regulations and Resources page.

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How do I update my mailing address, phone numbers or email with the board office?
Send an email to the board office at bnha@health.mo.gov with your full name, license number, and the updated information.

Who needs to be informed when I accept or resign from an administrator position?
Send an email to the board office at bnha@health.mo.gov with your full name, license number, effective date of change, and facility name(s).

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How will I be notified by your office regarding my application status?
You will be notified by email and phone of your application status.

How can I obtain a duplicate license?
Complete the Duplicate/Replacement License Request and submit along with the $10.00 fee to the address indicated on the form.

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How do I register to take the exams?
Please refer to the appropriate examination handbook on the Statutes, Regulations and Resources page.

What do I need to do if my last name changed due to a divorce or marriage?
Complete the Name Change Request and submit to the address indicated in the form. NOTE: A fee of $10.00 is required if a new wall license and wallet card are needed.

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If I am not found qualified by the board will I receive a refund of my application fee?
All fees are non-refundable.

I have not received notification regarding renewal of my license, what do I need to do?
Email the board office at bnha@health.mo.gov, provide your full name and license number, and inform us that you did not receive your notification. We will verify your contact information and provide your notification.

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What are the fees to the different applications?
The Fee Schedule is available on the Statutes, Regulations and Resources page.

What is the timeline for any process or transaction that requires a fee?
All documents with a fee are processed by the Department of Health and Senior Services Fee Receipts office. It takes up to 3 days before the Board office receives the documents.

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